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Care Coordination Case Study
M
Mitra Care

Eldercare Hospital Visit Assistance Ecosystem

Mitra Care is a care-coordination startup helping elderly parents navigate hospital appointments with trained companions. Kinetic Flow AI architected the complete multi-portal system—building real-time tracking dashboards, companion mobile portals, and unified operations controls.

Supabase API
Customer Portal
Companion App
Admin Dashboard
Public Website

Platform Architecture

Mitra Care's platform is structured into four core digital components, all communicating via a high-performance database and API layer built on Supabase.

Customer Booking Portal

Allows families and working professionals to create patient profiles for parents, book care companions, schedule hospital appointments, coordinate transportation, and track live visit logs.

SMS & WhatsApp status updates

Companion Companion Portal

Tailored web interface for non-medical companions in the field. Companions manage upcoming dispatches, log checklists for appointment milestones, trigger live tracking nodes, and submit digital post-visit reports.

Real-time location reporting

Operations Dashboard

Provides central administrators with control over companion dispatches, live-tracking maps, booking updates, companion scheduling, customer reviews, and payment payouts.

Escalation management system

Technical Capabilities

We engineered specific, robust subsystems to support operations on the ground and booking transactions online.

Booking & Profiles

Clean patient management interface supporting medical history profiles, preferred companions, and recurring visit bookings.

Live Tracking Nodes

Real-time routing via MapLibre and OpenStreetMap API to report location coordinates, ensuring peace of mind for parents' children.

Milestone Reports

Granular timeline milestone logging by field companions alongside digital report uploads for diagnostics and pharmacy dispatches.

Razorpay Integration

Secure transaction processing, refund handling, companion compensation pipelines, and coupon discounts.

Operational Efficiency & Outcome

By delivering a robust MVP, Mitra Care established its business coordinates, providing transparency, care coordination, and customer experience.

Visits Managed
0+
Tracking Accuracy
0%
Customer Star Rating
0.9
Dispatch Coordination
0%

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